Student Support Administrator

University of Reading; Henley-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in Henley-on-Thames is looking for a Student Support Administrator. This full-time, permanent role involves providing essential administrative support to the Student Support team, including handling student enquiries, processing requests, and managing data related to academic engagement. Candidates should have strong administrative skills and experience in a university environment. The role is fast-paced and requires excellent communication and customer service skills.

Qualifications

• Strong administrative and customer service skills.
• Experience of processes for identifying and supporting at-risk students.
• Proven ability to manage complex administrative processes.

Responsibilities

• Handle student inquiries and process requests.
• Manage email extension requests and take minutes at meetings.
• Liaise with the School Director of Academic Tutoring.

Skills

Excellent administrative skills

Customer service skills

Experience in a University environment

Communication skills

Ability to respond with empathy

Experience with student databases

Job description

Full-time, Permanent

Closing date: 23:59 1st February 2026

Interviews will be held: 10th February 2026

This role is not eligible for Skilled Worker visa sponsorship. The successful candidate(s) will have to ensure that they have the right to work in the UK or be able to secure this through another means without the sponsorship of the University. Further information about sponsorship is available on the .

This is a busy role providing vital administrative support to the Henley Business School Student Support team, who support the needs of a diverse student body including undergraduate, postgraduate, international, post experience, and apprenticeship students.

As a Student Support Administrator, you will play a key role in assisting the team by handling a variety of tasks. These include responding to general student enquiries, processing requests for suspensions, withdrawals, and transfers, managing email extension requests, taking minutes at student meetings, and preparing letters to support authorised absences. You will also be responsible for collating and recording data in the Academic Engagement process and liaising with the School Director of Academic Tutoring and Departmental Directors of Academic Tutoring to arrange relevant support meetings and interventions.

You will also provide broader administrative support to the Student Support Coordinator and the Student Advice and Support Manager.

The role holder will need to have strong administrative and customer service skills and be willing to deal with a range of student queries in person, by phone, and via our online Helpdesk service.

You will be part of a busy team with a high pace of workload and a range of different tasks so will need to be comfortable with managing a varied and busy workload.

You Will Have

• Excellent administrative skills and the ability to manage a varied workload.
• Experience of working within a University environment.
• Experience of processes for identifying and supporting at risk students with poor academic engagement
• Excellent communication and customer service skills in person, by phone and in writing.
• The ability to respond to a range of circumstances with empathy and resilience.
• Proven ability to maintain complex administrative processes.
• Sensitivity and an understanding of data protection and confidentiality in a Higher Education context.
• Experience of working with student databases, ideally on a SITS based platform

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.