Student Success Tutor - Greenford (City of Westminster)

Gbs Uk; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A higher education provider in the UK seeks Student Success Tutors to provide support to students through their academic journey. You will identify and assist at-risk students, ensure they are on track with their studies, and help improve their overall outcomes. Essential qualifications include a Bachelor’s degree and experience in academic coaching. The role offers flexible working hours and could enhance your career in the supportive educational field, with several benefits including additional leave and a pension scheme.

Benefits

1-day extra leave per year of service

Workplace pension scheme

Tuition reimbursement

Flexible Benefits: Cycle to Work, Nursery

Discounts platform

Reward and recognition programme

Employee referral scheme

Discretionary annual performance bonus

Qualifications

• Excellent working knowledge of GBS policies and procedures.
• Experience working in FE/HE and academic coaching.
• Skills in workload management and life organisational skills.

Responsibilities

• Support students to increase outcomes and satisfaction.
• Identify and support at-risk students proactively.
• Guide students towards necessary further support.

Skills

Excellent knowledge of GBS policies

Experience in FE/HE and academic coaching

Organisational skills

Effective communication skills

Flexibility to work various hours

Education

Bachelor's degree

Job description

Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required. To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly. What the role involves:

Responsibilities

• Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction)
• Be proactive in identifying and supporting students who may be at risk. This will include finding students before or after class, calling students, and following up with students once support/initiatives are put in place
• Support students with workload management and life organisational skills. Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back
• Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place

Qualifications

• Excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities
• Experience of working in FE/HE and in academic coaching
• Experience of working in a widening participation environment or experience as a teaching assistant
• Bachelor's degree
• Effective people, organisational and conflict management skills
• Ability to be flexible to work days, evenings and weekends as required

Desirable qualities

• Evidence of performance to the highest standards of professionalism within a student focused service approach
• Excellent communication skills (verbal and written)
• Committed team player and able to work under pressure to tight timelines
• Demonstrate a proactive outlook to work

About Us

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Benefits

• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• 500 award employee referral scheme
• Discretionary annual performance bonus

Employee testimonial

GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career. Barbara Vargas (Professional Services Employee)