Student Services & Reception Administrator

PRIESTLEY COLLEGE; Warrington; On-site; GBP 21,000 - 23,000; Full time

Job summary

A local educational institution is seeking an Administrative Support role focused on providing high-quality assistance to the Student Services team. Responsibilities include operating the reception, managing student administration, and ensuring effective communication with students and staff. This position offers a supportive work environment within a vibrant educational setting, perfect for those who excel in administrative tasks and customer service. The role is permanent and term-time only, providing a unique opportunity to contribute to the college community.

Benefits

Local Government Pension Scheme

Supportive work environment

Qualifications

• High-quality administrative support skills.
• Ability to handle inquiries professionally.
• Adept in managing student services in an educational environment.

Responsibilities

• Operate the main college reception and handle inquiries.
• Manage postal administration and student records.
• Provide administrative support for trips and Bursary Fund.

Skills

Administrative support

Communication skills

Customer service

Data entry

Time management

Job description

Start Date: As soon as possible, subject to successful pre-employment checks including a DBS check or a check against the DBS Update Service if registered

Working Arrangements: Permanent, up to full time (part time may be considered to a minimum 28 hours to include full day Friday), Term time only (39 weeks)

Salary: Point 3 to 6 on the Sixth Form Colleges Support Staff Pay Spine, £24,759 to £25,558 FTE (Actual pro rata based on full time, 37 hours, £21,391 to £22,081)

Pension Scheme: Local Government Pension Scheme

Contractual Terms: NJC Terms and Conditions for Support Staff in Sixth Form Colleges

Application Deadline: 12pm Monday 5th January 2026

Interviews: It's anticipated that interviews will be held Wednesday 14th January 2026

Job Purpose

To provide high-quality administrative support to the Student Services team and to act as a professional, helpful and welcoming first point of contact for all students, staff and visitors to the College. Play a key role in the efficient day-to-day operation of both the main college reception and the Student Services office, being confident in dealing with all members of the College community.

Key Tasks

• Reception and Student Services front desk – operate the main college reception and Student Services front desk on a rota basis, managing the main college phone line, visitor management including greeting, issuing visitor badges, and ensuring safeguarding procedures are adhered to while responding to a wide range of in‑person, telephone, and email enquiries from students, staff and stakeholders efficiently and accurately.
• Postal administration – operate postal (including secure exam materials) administration taking deliveries and ensuring outgoing post is sent securely and efficiently.
• Student Administration – attendance and registers: assist with the daily administration of student attendance, including processing and recording absence reports from parents/students and ensuring register marks are accurately updated on the student management system.
• Bursary Administration – provide administrative support for the College Bursary Fund, including distributing application forms, logging submitted applications, checking initial documentation, basic assessment of clear‑cut qualifying applications and processing requests for bursary payments.
• Trips and visits – provide administrative support for scheduled off‑site trips and visits including management of college mobile phone bookings.
• ID Cards – process and issue new and replacement student ID cards.
• Communication – prepare, format, and distribute general college letters, mailings, and electronic communications (e.g., emails, text messages) to students and parents/guardians.

General Support and Logistics

• Transport and Parking – handle administrative queries relating to student transport, bus passes and college car park permits.
• Office Management – maintain an organised, tidy, and well‑stocked Student Services office, including managing stationery supplies and information leaflets.
• Filing and Data – maintain confidential student records (both paper and electronic) in line with GDPR regulations, ensuring accurate data entry and filing.

General College Duties

• Provide general administrative support to the wider College team as required particularly to support with pressure points such as UCAS and events.
• Provide invigilation support during exam periods.
• Undertake training and professional development as necessary to ensure skills remain current and relevant to the role.
• Provide First Aid on a rota basis if required (full training will be given).
• Carry out all other duties that are in accordance with the purpose and grade of the post as may be reasonably required by the Business & Operations Manager.

How to Apply

Download the application form and complete it electronically (please note we are unable to accept CVs). Email your application to [e-mail] or, if you are unable to complete it electronically hand it in at our reception or post to: HR Department, Priestly College, Lousherss Lane, Warrington, WA4 6RD. Incomplete applications will not be accepted. It is important you complete all relevant sections of the form accurately. Providing false information is an offence and could result in your application being rejected or, if you are selected, to summary dismissal with the potential for prosecution. If you require assistance completing your application or require information in a different format, please email [e-mail].