Student Services Hub Advsior x2

University of Plymouth; Plymouth; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading educational institution in England is seeking candidates for multiple full-time positions in the Student Hub. The role involves providing a warm, efficient service to students by addressing their enquiries and concerns. Ideal candidates will have experience in office administration and a knack for supporting individuals in difficult situations. Flexibility to work under pressure is essential. The position is on-site in Plymouth, with no remote options available.

Benefits

Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days

Qualifications

• Experience in a busy customer-facing environment.
• Ability to remain calm and professional under pressure.
• Skill in supporting individuals dealing with sensitive issues.

Responsibilities

• Support students with diverse enquiries through the Student Hub.
• Provide clear and timely advice in a welcoming environment.
• Prioritize tasks effectively while maintaining student wellbeing.

Skills

Office administration experience

Customer-facing skills

Compassionate communication

Problem-solving skills

Job description

This is a fantastic opportunity to join a progressive, student-centred University in a beautiful coastal location — a place where you can genuinely make a difference. At the University of Plymouth, we offer excellent career development and progression, underpinned by a strong commitment to putting students at the heart of everything we do.

About the role

Over the past six years, Student Services has transformed how we deliver support and advice. At the centre of this transformation is the Student Hub — a warm, welcoming first point of contact for a wide range of enquiries, including finance, international student support, wellbeing, disability support, student conduct, and learning development.

Through the Hub, we streamline access to support, giving students clear, timely advice in one place. Whether online or on campus, students can easily find the information they need, when they need it, across multiple areas of University life.

There are 2 positions available:

Position 1: This is a full-time position working 37 hours per week on a permanent basis.

Position 2: This is a full-time position working 37 hours per week on a fixed-term basis until 1 July 2026 due to Business Demand.

What we’re looking for

You will:

• Have experience in office administration and working in a busy customer-facing environment (ideally student-facing).
• Support individuals who may be upset, confused, or dealing with highly sensitive and emotive issues.
• Need to remain calm, compassionate and professional, using your initiative and problem-solving skills to help students navigate their concerns. Above all, we are seeking someone who can help us deliver a student-focused, friendly and efficient service.

This is a varied role where no two days are the same. You’ll need to feel confident prioritising, thinking on your feet and working under pressure — always keeping student wellbeing and success at the forefront of your work.

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

For an informal discussion to find out more about the role then please contact Maria Rogers: by email at [e-mail].

Application Information

Applications are welcomed from internal and external candidates. Both roles are also available as secondment opportunities for current University of Plymouth staff (with prior line manager approval). Please note that these are campus-based posts; remote working is not available.

For more information about the job and the person specification, please refer to the job description.

Application Process

Please apply online via the ‘Apply’ button above, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Anticipated Interview Date(s)

To be confirmed

Closing date

12 midnight, Sunday 7 December 2025

Our Offer

When joining us, you will receive:

• Generous annual leave: 25 Days Annual Leave (pro rata if part-time) plus Bank Holidays & Closure Days

A summary of our comprehensive benefits can be viewed here.

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£26,707 to £29,588 per annum - Grade 4