Student Recruitment and Admissions Manager

Ealing, Hammersmith and West London College; Greater London; On-site; GBP 42,000 - 47,000; Full time

Job summary

A college in West London is seeking a Student Recruitment and Admissions Manager to lead efforts across all sites. This role involves managing a team to ensure effective recruitment, admissions, and guidance services while maintaining compliance with regulations. The ideal candidate should be a proactive leader with a strong background in customer service and a passion for improving processes. Benefits include generous leave, pension scheme, and professional development opportunities.

Benefits

40 days holiday allowance

Eye care vouchers

Cycle to Work scheme

Interest-free loans

Local Government Pension Scheme (LGPS)

Continuous Professional Development (CPD)

Perkbox rewards

Employee Assistance Programme

Qualifications

• Experience in student recruitment and admissions management.
• Proven track record in leading teams and developing staff capabilities.
• Ability to work collaboratively across departments.

Responsibilities

• Lead the Student Recruitment and Admissions team.
• Monitor application pipeline and conversion performance.
• Oversee processing of applications and enrolments.

Skills

Organisational skills

Leadership

Customer service

Knowledge of GDPR

Communication skills

Job description

Job Title

Student Recruitment and Admissions Manager

Salary

£42,843 - £46,447 per annum

Hours

Full-time, 36 hours per week

Reports to

Director of Marketing and Student Recruitment

Location

Cross Campus (Ealing, Hammersmith, Southall)

About Us

At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who can share our values of Ambition, Innovation, Accountability, Collaboration and Inclusion.

We have three College sites across West London at Ealing, Hammersmith and Southall. By bringing your skills to the College, you will have a wonderful opportunity to make a difference in our students’ education and future. As a diverse College in the UK, we offer an exciting, innovative and stimulating work environment with a wide variety of employment opportunities and a culture focused on Fairness, Respect, Equality, Diversity, Inclusion & Engagement.

For further information about the College, please visit our website.

About the Role

West London College is seeking an experienced and dynamic Student Recruitment and Admissions Manager to lead our student recruitment, admissions, and information, advice, and guidance (IAG) services across all college sites.

You will manage a welcoming, efficient, and compliant service, ensuring that enquiries are handled effectively, applications are processed accurately, and enrolments are completed smoothly. Working collaboratively with marketing, curriculum, data and funding, MIS, and other college teams, you will maximise applicant conversion at each stage of the student journey while maintaining high standards of compliance, data integrity, and customer service.

This is a key leadership role, overseeing a busy team, supporting staff development, and continuously improving processes to ensure a positive, student-focused experience from first contact to enrolment.

Key Responsibilities

• Lead, support, and develop the Student Recruitment and Admissions team, including appraisals, performance management, and one-to-one support.
• Plan and allocate staff and workloads to maximise productivity and first point-of-contact resolution.
• Support team compliance with GDPR, funding rules, safeguarding, fraud prevention, and internal financial procedures.
• Deliver a comprehensive, impartial information, advice, and guidance (IAG) service across all college sites.
• Oversee the accurate and timely processing of applications, interviews, enrolments, and associated data.
• Monitor the application pipeline, conversion performance, and response times, providing regular reporting to senior leadership.
• Collaborate with marketing, curriculum, data and funding, student services, finance, and flexible learning teams to support a seamless student journey.
• Review and enhance departmental processes, CRM workflows, and digital systems to improve efficiency, customer experience, and compliance.
• Maintain high standards of communication and call handling, setting service standards and ensuring continuous improvement.
• Coordinate staff cover and rota planning, particularly during peak enrolment periods, and maintain business continuity plans.
• Oversee staffing support for enrolment, open days, and other recruitment events.
• Act as a key member of enrolment working groups and contribute to strategic planning for recruitment cycles.
• Provide guidance and support at internal and external student recruitment events.
• Maintain a professional and welcoming environment for students and colleagues.
• Travel across college sites as required and work occasional evenings and weekends to meet business needs.
• Undertake any other duties reasonably required within the scope of the post.

Benefits

• 40 days holiday allowance, plus bank holidays (8) and college closure days at Christmas (3)
• Eye care vouchers
• Cycle to Work scheme
• Interest-free loans for season tickets and computers
• Contributory Local Government Pension Scheme (LGPS)
• Continuous Professional Development (CPD) opportunities
• Access to Perkbox rewards and discounts
• Employee Assistance Programme (EAP)

Ideal Candidate

This role is ideal for a highly organised, proactive leader with experience in student recruitment, admissions management, and team leadership, who thrives in a fast-paced, student-focused environment and enjoys delivering exceptional customer service.