Student Finance Officer

Regent College London, part of the Regent Group; Greater London; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading educational institution is looking for a Student Finance Officer to work in a hybrid setting. The successful candidate will provide accurate financial guidance to students regarding loans, administer funds, and resolve queries related to student loan accounts. The role requires flexibility, excellent customer care skills, and experience in a busy office. Salary ranges from £26,000 to £29,000 per annum, depending on experience.

Qualifications

• Experience working in a busy office or administration.
• Ability to supervise staff and manage complex data.
• Excellent organizational skills and time management.

Responsibilities

• Provide financial guidance on student loans.
• Support students with their Student Finance applications.
• Administer payment of Student Support Funds.

Skills

Excellent customer care

Organizational skills

Numerical skills

Flexibility in teamwork

Job description

Full Time. Your required hours of work are 40 hours per week. The business operations are Mon-Thurs, 9am - 9pm and Fri - Sun, 9am - 6pm

Overall purpose

We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will have ideally have experience working in the Education sector and have experience chasing student debt.

Specific duties and responsibilities

• Provide accurate and up to date financial guidance to students and potential students regarding student loans.
• Support students on their Student Finance application.
• Administer the payment of Student Support Funds and keep up to date records of the resulting financial transactions.
• Work to resolve any queries students may have with their student loan accounts.
• Deal with various SLC change of circumstances.
• Reconcile all funds distributed and provide management information as requested.

Essential Requirements

• Must be able to work flexibly in a team
• Experience working in a busy office or experience working in administration
• Provide excellent customer care for the department, including advice to internal and external customers

EXPERIENCE & PERSONAL QUALITIES

Essential

• Experience of managing, presenting and maintaining complex data
• Significant experience of working with the public in an environment where good customer care is a guiding principle
• Experience of liaison with colleagues in various departments and levels across an organisation • Excellent organisational skills and time management
• Highly numerate
• Ability to supervise staff
• Experience

Desirable

• Experience of working in a student finance related environment
• Will need to be able to work under pressure and resilient.
• Experience of project work
• Wants to pursuit a long-term career in Student Finance

TECHNICAL KNOWLEDGE & SKILLS

Essential

• Support the delivery of an efficient and effective administrative, financial systems and procedures for the student financial administration to ensure the accurate, complete and timely processing of applications and payments
• Publicise student finance systems and procedures with curriculum and other support staff to ensure correct guidance is given on funding available
• Produce regular reports for the management on the distribution and effectiveness of funds and to advice on development and resource needs
• Ensure the smooth running of the student finances within the best practice of customer care

Desirable

• Experience in the Education sector
• Experience chasing student debt

Please apply via the‘Apply’button above.

£26,000 to £29,000 p.a. dependent on experience