Student Coach

Royal Holloway, University of London; Borough of Runnymede; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A renowned UK university is seeking a full-time Student Success Coach to support students during their academic journey. The role focuses on identifying and assisting students needing extra help while fostering a sense of belonging in the university community. Successful applicants will demonstrate strong communication skills and data analysis capabilities to track student engagement. Located in Egham, the position includes benefits such as training opportunities and generous annual leave.

Benefits

Generous annual leave

Training and Development opportunities

Pension Scheme with employer contribution

Cycle to Work scheme

Season Ticket Loans

Help with eyesight testing

Free parking

Qualifications

• Experience in offering advice within an educational setting.
• Significant experience communicating with students and stakeholders.
• Ability to manipulate and analyze large data sets.

Responsibilities

• Support students throughout their academic journey.
• Identify and work with students needing additional support.
• Conduct regular one-to-one meetings with students.
• Collaborate with academic staff for coordinated support.

Skills

Empathy

Patience

Data analysis

Communication with students

Job description

Role Overview

A significant aspect of the role involves connecting students with the University's specialist services, ensuring they benefit from a holistic, wraparound support network. Drawing on data from various systems, the Student Coach will track engagement, maintain ongoing communication, and help enhance students' confidence, independence and sense of belonging within the Royal Holloway community. Creativity, initiative and adaptability will be vital.

Required Experience & Skills

Applicants should have experience offering advice or guidance within a Further or Higher Education setting, and demonstrate empathy, patience and genuine care in their approach. Significant experience of communicating with students and stakeholders. They will have experience of using reporting tools, manipulating data and analysing large data sets to identify trends.

Institution Context

As an AACSB accredited Business School, we are driven by social purpose, committed to inspiring and empowering students and staff to realise their full potential and to make positive change. Inspired by the history and values of Royal Holloway, University of London, as a leader for progressive education, we embed issues of ethics, sustainability, and inclusion as core parts of our distinctive offering.

Strategic Vision

This is an exciting time to join us as we are looking to build on our current successes, our heritage, and our strategic location, to become a leading School nationally and globally by investing in all areas of activity. We offer programmes at the Undergraduate and Postgraduate levels, both nationally, from our Surrey (Egham) and Central London (Bloomsbury) campuses, and internationally, through our global partnerships with the University of London. We aim to provide an outstanding student experience, the skills needed to join leading organisations or set up new businesses. Additionally, we are developing an ambitious portfolio of post experience programmes.

Research Excellence

Our research is challenge-led and world leading. The 2021 Research Excellence Framework indicated 82% of our research to be 'world-leading or internationally excellent', placing us at the top quartile of outputs in the UK. Our research, led by three Research Centres, aim to deliver impact and be externally funded.

Student Success Coach Role

Royal Holloway Business School is recruiting a full-time Student Success Coach to play a central role in supporting students throughout their academic journey. The role holder will identify and work proactively with students who need additional support and those who may be at risk of leaving the University. A major emphasis of the position is in helping students adjust to university life while strengthening overall retention and progression.

The role holder will work closely with students through regular one-to-one meetings to understand their needs. Collaboration with academic staff-including personal tutors, senior tutors and module leaders-will be key to ensuring students receive consistent, joined-up support.

Benefits

Alongside the salary, the University provides an extensive benefits package that includes:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park, but you will be required to undertake some work at other locations including at our Central London Campus and abroad.