Strategic Technical Account Manager: Commerce & Partners

Hopper Inc.; Stockport; Hybrid; GBP 160,000 - 250,000; Full time

Job summary

A leading travel technology firm is seeking a Technical Account Manager to be the primary technical liaison for multiple B2B partners. In this role, you will manage partner inquiries, troubleshoot technical issues, and coordinate with cross-functional teams. Ideal candidates will possess strong communication and prioritization skills, alongside technical fluency to support issue analysis. This position offers a competitive salary with additional benefits including a work-from-home stipend and entrepreneurial culture.

Benefits

Competitive salary

Travel stipend

Work-from-home stipend

Open communication with management

Qualifications

• Experience in Technical Account Management or similar technical-customer roles.
• Strong judgment and problem-solving skills related to partner impact.
• Comfortable managing multiple partners simultaneously.

Responsibilities

• Act as the primary technical contact for multiple B2B partners.
• Translate inquiries into actionable requests with complete context.
• Manage technical issues and escalate when necessary.

Skills

Excellent communication

Prioritization skills

Technical fluency

Analytical skills

Tools

SQL

BigQuery

API tools

Zendesk

Jira Service Desk

Job description

A leading travel technology firm is seeking a Technical Account Manager to be the primary technical liaison for multiple B2B partners. In this role, you will manage partner inquiries, troubleshoot technical issues, and coordinate with cross-functional teams. Ideal candidates will possess strong communication and prioritization skills, alongside technical fluency to support issue analysis. This position offers a competitive salary with additional benefits including a work-from-home stipend and entrepreneurial culture.