Strategic Planning & Customer Service Manager

Build Recruitment Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Planning & Customer Services Manager based in Finsbury Park, UK. This role involves driving service excellence, managing a team, and ensuring high customer satisfaction in the maintenance sector. Required skills include people management and advanced Excel. The position offers a permanent opportunity in a collaborative environment where you can shape service delivery.

Benefits

Collaborative working environment

Stable organization

Qualifications

• Proven experience managing a scheduling and/or administrative team within the maintenance or property services sector.
• Strong people management skills with the ability to motivate, develop, and lead a team.
• Excellent communication skills in both written and verbal form.

Responsibilities

• Develop and maintain excellent customer relationships.
• Lead and manage a team of planners and administrators.
• Monitor performance metrics and implement improvements.

Skills

People management

Advanced Microsoft Excel skills

Communication skills

Organizational abilities

Problem-solving abilities

Customer-focused mindset

Job description

A leading recruitment firm is seeking a Planning & Customer Services Manager based in Finsbury Park, UK. This role involves driving service excellence, managing a team, and ensuring high customer satisfaction in the maintenance sector. Required skills include people management and advanced Excel. The position offers a permanent opportunity in a collaborative environment where you can shape service delivery.