Strategic Operations & Planning Leader

Sky; Newcastle upon Tyne; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading entertainment company in Newcastle upon Tyne is seeking a senior leader to oversee critical functions across its business segments. This role involves resource optimization, budget management, and strategic planning to achieve revenue growth. The ideal candidate will possess extensive experience in contact centre operations, leadership, and managing outsource partners. The position offers competitive benefits, including private healthcare and pension schemes, within a dynamic and inclusive work environment.

Benefits

Sky Q premium package

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky VIP rewards and experiences

Qualifications

• In-depth understanding of contact centre operations across multiple channels.
• Ability to empower and enable teams for optimal performance.
• Experience in leading transformation and managing resource planning functions.

Responsibilities

• Ensure performance excellence across all Sky Business segments.
• Manage a budget exceeding $20 million with effective resource optimization.
• Lead the Learning and Development function across various segments.

Skills

Contact Centre operations expertise

Leadership

Strategic outlook

Financial literacy

Experience in managing outsource partners

Collaboration

Job description

A leading entertainment company in Newcastle upon Tyne is seeking a senior leader to oversee critical functions across its business segments. This role involves resource optimization, budget management, and strategic planning to achieve revenue growth. The ideal candidate will possess extensive experience in contact centre operations, leadership, and managing outsource partners. The position offers competitive benefits, including private healthcare and pension schemes, within a dynamic and inclusive work environment.