Strategic Merchandising Manager

HB Leisure; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A global leader in arcade entertainment is seeking a Strategic Merchandising Manager to shape its commercial strategy. This hybrid role offers international travel opportunities and the chance to innovate in the fast-paced world of arcade entertainment. Ideal candidates will excel in data-driven decision-making and have experience in customer-facing environments. Join a passionate team dedicated to creating unforgettable experiences for guests.

Benefits

Cycle to Work Scheme

Employee Benefits Platform

Access to Wellbeing Programme

Workplace Pension Scheme

On-Site Parking

Refer a Friend Scheme

Flexible Working Hours

Career development opportunities

Qualifications

• Experience in retail, arcades, or customer-facing businesses.
• Ability to turn data into decisions and trends into opportunities.

Responsibilities

• Drive the commercial direction of the global arcade and FEC business.
• Identify trends and develop strategies for revenue growth.
• Train and inspire teams to succeed in merchandising.

Skills

Data analysis

Commercial acumen

Collaboration

Adaptability to fast-paced environments

Job description

Job Details

Join Us as Our First Strategic Merchandising Manager! Global role | Hybrid with international travel. Are you ready to shape the future of fun?

We’re on the hunt for a Strategic Merchandising Manager to help drive the commercial direction of our global arcade and Family Entertainment Centre (FEC) business. This is a brand‑new role — meaning you’ll have the freedom to make your mark, influence strategy, and help us create unforgettable guest experiences. Operating since , HB Leisure is the global leader in skilled games and amusements. Now operating in 27 countries and over theme parks and attractions, we have partnership with key industry players. What makes this role exciting? You’ll be at the centre of defining what “great” looks like across our arcades. You’ll spot the trends before they happen and make sure our players always have the latest must‑win prizes. You’ll partner with regional leaders to grow revenue and EBITDA while shaping strategies that keep our business ahead of the curve. You’ll travel internationally, representing us at trade shows and working with global suppliers. You’ll share your expertise with our teams, training and inspiring them to deliver merchandising that wows our guests.

What We’re Looking For

You’re someone who knows how to turn data into decisions, trends into opportunities, and ideas into action. Maybe you’ve worked in retail, arcades, FECs, or another commercial, customer‑facing business. Either way, you’re commercially sharp, collaborative, and thrive in a fast‑paced environment where no two days look the same.

Why You’ll Love It Here

Impact: This is a newly created role — your ideas will shape our global strategy from day one.

Innovation: Work with cutting‑edge products and suppliers to keep us ahead of the game.

Adventure: International travel opportunities and the chance to represent us on a global stage.

Culture: A team that’s passionate, collaborative, and serious about delivering fun.

Other Company Benefits

• Cycle to Work Scheme – save money and stay active!
• Employee Benefits Platform – exclusive discounts and offers for hundreds of top retailers where you could save up to £1, per year
• Access to Wellbeing Programme – supporting your mental and physical health such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts
• Workplace Pension Scheme – plan for your future
• On‑Site Parking – free and convenient
• Refer a Friend Scheme – earn rewards for great recommendations
• Flexible Working Hours – because life doesn’t always run 9 to 5
• Hybrid Working – balance office collaboration with home flexibility
• Career development opportunities – grow with us

If you’re ready to bring energy, creativity, and commercial flair to a global business, we’d love to hear from you. Apply today and help us build the future of arcade entertainment!