Strategic Leader: Onsite & Executive IT Services

Lloyds Banking Group; City Of London; Hybrid; GBP 97,000 - 118,000; Full time

Job summary

A leading financial services organization in London seeks a Senior Manager - Onsite Support & Executive IT Services. In this critical role, you'll lead teams to deliver exceptional technical support for office-based and executive staff. You will drive IT service operations, collaborate with stakeholders, and ensure high-performance standards. The ideal candidate has extensive experience in IT support operations, strong troubleshooting skills, and leadership capabilities. This position offers a hybrid working arrangement along with a generous benefits package.

Benefits

Pension contribution up to 15%

Annual bonus award

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Proven experience managing IT support operations within a regulated environment.
• Strong troubleshooting skills across hardware platforms and operating systems.
• Experience in continuous improvement methodologies.

Responsibilities

• Lead and inspire teams across multiple UK sites.
• Own the delivery of IT service operations.
• Partner with stakeholders for high-profile events.

Skills

Enterprise IT support operations

Technical expertise in Windows and macOS

Process optimisation

Data analysis

Communication and influencing skills

Leadership capability

Tools

ServiceNow

Job description

A leading financial services organization in London seeks a Senior Manager - Onsite Support & Executive IT Services. In this critical role, you'll lead teams to deliver exceptional technical support for office-based and executive staff. You will drive IT service operations, collaborate with stakeholders, and ensure high-performance standards. The ideal candidate has extensive experience in IT support operations, strong troubleshooting skills, and leadership capabilities. This position offers a hybrid working arrangement along with a generous benefits package.