Strategic Lead, Unplanned Care Transformation

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Trust in Greater London is seeking a Head of Unplanned Care Transformation to enhance patient flow and improve urgent and emergency care services. You will lead strategic initiatives, manage complex programmes, and collaborate with stakeholders to deliver integrated care. The ideal candidate will have proven transformation experience, strong leadership skills, and expertise in continuous improvement methodologies. This role offers an opportunity to shape the future of healthcare delivery in the community.

Benefits

Access to training and professional development

Qualifications

• Proven experience in leading large-scale transformation in urgent or emergency care.
• Strong leadership, stakeholder engagement, and change management skills.
• Strategic thinker with a hands-on approach to problem-solving and service redesign.
• Expertise in continuous improvement methodologies (e.g. Lean, Six Sigma).

Responsibilities

• Drive large-scale change programmes to improve patient flow and reduce delays.
• Work closely with teams to align transformation initiatives with performance targets.
• Oversee governance, planning, and delivery of transformation projects.
• Design and facilitate rapid improvement workshops for unplanned care solutions.
• Lead and develop a high-performing transformation team.
• Collaborate with stakeholders to deliver integrated care pathways.
• Monitor and report on programme progress and outcomes to leadership.

Skills

Leadership

Stakeholder engagement

Change management

Problem-solving

Continuous improvement methodologies

Job description

A leading NHS Trust in Greater London is seeking a Head of Unplanned Care Transformation to enhance patient flow and improve urgent and emergency care services. You will lead strategic initiatives, manage complex programmes, and collaborate with stakeholders to deliver integrated care. The ideal candidate will have proven transformation experience, strong leadership skills, and expertise in continuous improvement methodologies. This role offers an opportunity to shape the future of healthcare delivery in the community.