Strategic Journey Design Lead

Barclays UK; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading financial institution in Greater London is seeking a Journey Design Lead to shape exceptional customer experiences across various channels. The ideal candidate will be adept at systems design thinking and possess strong project leadership skills while ensuring compliance with regulatory standards. They will work collaboratively with multiple brands to enhance customer engagement and loyalty, creating impactful design assets and user interfaces for banking applications. A strategic mindset and storytelling ability are essential for this role.

Qualifications

• Experience in systems design thinking for strategic insights.
• Proficient in story-telling and vision articulation.
• Ability to lead multiple long-term projects for impactful change.

Responsibilities

• Design end-to-end customer journeys to achieve user goals.
• Create design assets to drive business outcomes.
• Develop user-friendly interfaces for banking applications.
• Ensure compliance with accessibility standards.

Skills

Application of Systems Design Thinking

Strategic insight and large form data analysis

Project leadership

Experience mapping and service blueprinting

Back-office design adherence to regulations

Working across complex organizations

Human-centered design translation

Story-telling and vision setting

Collaboration with engineers

Business analytics

Tools

Figma

Microsoft Whiteboard

Job description

A leading financial institution in Greater London is seeking a Journey Design Lead to shape exceptional customer experiences across various channels. The ideal candidate will be adept at systems design thinking and possess strong project leadership skills while ensuring compliance with regulatory standards. They will work collaboratively with multiple brands to enhance customer engagement and loyalty, creating impactful design assets and user interfaces for banking applications. A strategic mindset and storytelling ability are essential for this role.