Strategic IT Service Operations Lead

NHS; Greater London; On-site; GBP 99,000 - 114,000; Full time

Job summary

A leading healthcare organization in the UK is seeking a Senior IT Service Manager to oversee frontline IT services. This role involves leading a high-performing team and managing complex operational functions within a rapidly evolving healthcare environment. The ideal candidate will possess strong leadership and communication skills, extensive ITSM experience, and a commitment to continuous improvement. Successful candidates will demonstrate the ability to manage large budgets and influence stakeholders effectively, driving innovation while maintaining operational stability.

Benefits

Flexible working

Professional development opportunities

Inclusive team culture

Qualifications

• Educated to PhD level or equivalent.
• Evidence of continuous professional development.
• Extensive experience managing IT service operations.

Responsibilities

• Lead operational performance of IT Service Desk and Incident Management.
• Manage relationships with internal and external stakeholders.
• Oversee financial management including budgets of £5–20 million.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Project management

Education

PhD or equivalent

PRINCE2 practitioner

Job description

A leading healthcare organization in the UK is seeking a Senior IT Service Manager to oversee frontline IT services. This role involves leading a high-performing team and managing complex operational functions within a rapidly evolving healthcare environment. The ideal candidate will possess strong leadership and communication skills, extensive ITSM experience, and a commitment to continuous improvement. Successful candidates will demonstrate the ability to manage large budgets and influence stakeholders effectively, driving innovation while maintaining operational stability.