Strategic Enterprise CSM — Drive Value & Growth

Miro Group; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading digital collaboration platform in Greater London is seeking a Strategic Customer Success Manager to ensure customers achieve maximum value from their investments. You will manage a portfolio of key customers, enabling product adoption and engagement through strategic problem solving. Ideal candidates have extensive B2B experience and excellent communication skills. This role offers competitive benefits and the chance to work with a diverse team.

Benefits

Competitive equity package

Health insurance

Lunch, snacks, and drinks

Wellbeing benefits

Learning and development allowance

Qualifications

• 5+ years in a Customer Success or B2B client-facing role.
• Experience in a B2B or B2B2C SaaS company.
• Proven experience in client management and project delivery preferred.
• Strong stakeholder engagement skills across various departments.
• Fluency in English is required.

Responsibilities

• Manage a portfolio of strategic customers in the UKI region.
• Onboard new customers and promote product adoption.
• Conduct ongoing customer engagements to demonstrate value.
• Identify and improve customer health status.
• Collaborate with sales and renewals teams for partnership growth.

Skills

Customer success

Client management

Strategic problem solving

Communication skills

Time management

Tools

Gainsight

Outreach

Looker

Job description

A leading digital collaboration platform in Greater London is seeking a Strategic Customer Success Manager to ensure customers achieve maximum value from their investments. You will manage a portfolio of key customers, enabling product adoption and engagement through strategic problem solving. Ideal candidates have extensive B2B experience and excellent communication skills. This role offers competitive benefits and the chance to work with a diverse team.