Strategic Customer Success Partner

THE CLOSERS CLUB LIMITED; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading SaaS company located in Shoreditch is seeking a passionate Customer Success professional. In this role, you will coach clients on product usage, keep them updated with new features, and collaborate closely with Account Managers for renewals. The ideal candidate has over a year of relevant experience and a strong commitment to client service. Experience in the Media or Advertising sector is a plus. Join this dynamic company and help clients maximize their success.

Qualifications

• 1+ years’ experience in Customer Success, Account Executive, or Account Manager role.
• Passion for providing excellent service.
• Experience in Media/Advertising is advantageous.

Responsibilities

• Coach new Clients and users on the product.
• Keep clients informed about new features and products.
• Send reports to showcase ROI through usage.
• Collaborate with Account Managers for renewal processes.

Skills

Customer service excellence

Client relationship building

Attention to detail

Job description

A leading SaaS company located in Shoreditch is seeking a passionate Customer Success professional. In this role, you will coach clients on product usage, keep them updated with new features, and collaborate closely with Account Managers for renewals. The ideal candidate has over a year of relevant experience and a strong commitment to client service. Experience in the Media or Advertising sector is a plus. Join this dynamic company and help clients maximize their success.