Strategic CSM, EMEA: Enterprise Adoption & Health

Jobgether; Remote; GBP 74,000 - 97,000; Full time

Job summary

A recruitment platform is seeking a Strategic Customer Success Manager to oversee enterprise customers in the EMEA region. The role focuses on driving product adoption and ensuring customer satisfaction for complex, configurable products. The ideal candidate will possess at least five years of B2B SaaS experience, a strong ability to manage substantial customer accounts, and excellent communication skills. This position offers a generous benefits package, including unlimited PTO and a budget for professional development.

Benefits

Unlimited Paid Time Off (PTO)

10-year exercise window for stock options

Fully paid family leave for twelve weeks

Generous budget for equipment and software

$100/month education budget

Qualifications

• Minimum of five years of experience in customer success within B2B SaaS.
• Proven track record managing strategic customer accounts over $2m in ARR.
• Ability to communicate complex concepts clearly.

Responsibilities

• Drive product adoption and retention for upmarket customers.
• Manage a strategic portfolio of approximately 20 enterprise customers.
• Collaborate with various teams to enhance stakeholder communication.

Skills

Customer success experience in B2B SaaS

Communication skills

Detail-oriented

Adaptability to customer needs

Job description

A recruitment platform is seeking a Strategic Customer Success Manager to oversee enterprise customers in the EMEA region. The role focuses on driving product adoption and ensuring customer satisfaction for complex, configurable products. The ideal candidate will possess at least five years of B2B SaaS experience, a strong ability to manage substantial customer accounts, and excellent communication skills. This position offers a generous benefits package, including unlimited PTO and a budget for professional development.