Strategic CSM: Drive Adoption & Retention Growth

S&P Global; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial data firm is seeking a Customer Success Manager to enhance client relationships and drive product adoption. The ideal candidate will have a strong background in customer success, financial knowledge, and proficiency in European languages. Key responsibilities include engaging with clients to reduce churn and identifying opportunities for improvement. The firm values integrity, discovery, and partnership while providing excellent support and training for its employees.

Benefits

Health care coverage

Flexible time off

Continuous learning resources

Company-matched student loan contribution

Family-friendly benefits

Qualifications

• 3+ years of experience in customer-facing organizations.
• Strong empathy for customers.
• Demonstrated desire for continuous learning.

Responsibilities

• Engage with clients to increase renewal rates.
• Drive customer advocacy and reference-ability.
• Identify opportunities for continuous improvement.

Skills

Customer Success Management

Stakeholder Management

Analytical Skills

Communication Skills

Financial Knowledge

Languages (French, German, Italian, Spanish)

Tools

Salesforce

Churnzero

Calendly

Job description

A leading financial data firm is seeking a Customer Success Manager to enhance client relationships and drive product adoption. The ideal candidate will have a strong background in customer success, financial knowledge, and proficiency in European languages. Key responsibilities include engaging with clients to reduce churn and identifying opportunities for improvement. The firm values integrity, discovery, and partnership while providing excellent support and training for its employees.