Strategic CS Manager – SaaS for Private Markets

Gain.pro; City Of London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading market intelligence firm in London is seeking a Customer Success Manager to support its growth strategy. The role involves building strong relationships with clients, ensuring customer success in using their platform, and driving renewal and upsell initiatives. The ideal candidate will have extensive experience in B2B SaaS within the PE/M&A sector. This position offers a competitive salary, attractive benefits, and flexible hybrid work arrangements.

Benefits

Competitive salary and performance-linked bonuses

Private medical and dental insurance

Flexible hybrid working model

Health and wellbeing allowance

Learning and coaching benefits

Qualifications

• At least 3 years in a client-facing B2B SaaS role in the PE/M&A industry.
• Ability to drive customer success and deliver top customer experience.
• Structured approach and well organized.

Responsibilities

• Build lasting customer relationships as a strategic partner.
• Ensure customer success by aiding in achieving strategic goals.
• Drive renewal and upsell opportunities.

Skills

Customer-centric mindset

Effective communication

Self-starter

Organizational skills

Fluency in English (C1 or higher)

Education

Business or finance degree

Job description

A leading market intelligence firm in London is seeking a Customer Success Manager to support its growth strategy. The role involves building strong relationships with clients, ensuring customer success in using their platform, and driving renewal and upsell initiatives. The ideal candidate will have extensive experience in B2B SaaS within the PE/M&A sector. This position offers a competitive salary, attractive benefits, and flexible hybrid work arrangements.