Strategic Control Room Operator

Sopra Steria Limited; Woodgate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology consultancy is seeking a Strategic Control Room Operator to join their Information Centre. Based in Woodgate, the role involves managing incidents on the UK road network, ensuring drivers stay informed and safe. Candidates should have strong attention to detail, excellent communication skills, and the ability to work flexibly in a fast-paced environment. This position requires working on a 24/7 shift pattern. A fantastic opportunity for individuals who thrive under pressure and want to make an impact.

Qualifications

• Strong attention to detail.
• Excellent communication skills are essential.
• Ability to manage time effectively while under pressure.

Responsibilities

• Receive and assess information about incidents on the SRN.
• Manage events on the National Traffic Information Service system.
• Assist customers by setting Variable Message Signs across the SRN.

Skills

Attention to detail

Flexibility

Excellent communication skills

Team player

Good geographical knowledge

Organisational skills

Time management under pressure

Job description

Join a team that keeps the country moving! We are currently recruiting for a Strategic Control Room Operator to join our busy Information Centre which is at the heart of managing incidents on the National Highways strategic road network. We work together in a fast‑paced, collaborative environment to make sure drivers stay informed and safe. If you thrive under pressure and want to make a real difference, this could be the role for you. This is a fantastic opportunity to work in a role where no two days are the same and you play an integral part in minimising the effects of incidents on the UK road network. This is a 24/7 service so you will work on a shift pattern which comprises 6 days on and 4 days off, the 6 working days will see you doing 2 early shifts, 2 late shifts and 2 night shifts. The role will be based full time in the office in Birmingham (Quinton Business Park).

What you'll be doing:

• Receive information from various sources about incidents on the Strategic Road Network (SRN), assess details and create/manage events on the National Traffic Information Service system
• Manage NTIS‑generated events
• Assist customers by setting Variable Message Signs (VMS) across the SRN
• Monitor traffic data to detect current events
• Validate and manage automated roadwork events
• Keep stakeholders informed in line with agreed procedures

What you'll bring:

• Strong attention to detail
• A team player with flexibility and commitment
• Excellent communication skills - verbal and written
• Ability to build and maintain good relationships with colleagues and clients
• Good geographical knowledge
• Ability to follow policies and procedures consistently
• Organisational skills and time management under pressure

Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Security Clearance level: Must be eligible for BPSS.

Internal Recruiter: Olly Walker