Strategic Client Success Lead — 9-Month Contract (Remote)

Headspace; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A mental healthcare company is seeking a Strategic Client Success Manager for a fixed-term contract. This role involves managing complex B2B client relationships, owning a high-value portfolio, and leading engagement strategies. Applicants should have significant client-facing experience and a strong understanding of strategic needs. This position allows for hybrid working, with a preference for candidates based in London.

Benefits

Competitive pay and benefits

Collaborative and inclusive work culture

Qualifications

• Experience with Strategic clients (25,000+ employees and/or $1mm+ in recurring revenue).
• Experience delivering metric-based reporting.
• Must be located in London for client meetings.

Responsibilities

• Manage relationships with high-value B2B clients.
• Lead account planning and identify opportunities.
• Deliver product demonstrations and support onboarding.

Skills

Client-facing experience with strategic clients

Metric-based reporting

Salesforce experience

Confident, self-starter

Comfortable in fast-paced environment

Independent problem solver

Education

Legal right to work in the UK

Tools

Salesforce

Tableau

Jira

Figma

Job description

A mental healthcare company is seeking a Strategic Client Success Manager for a fixed-term contract. This role involves managing complex B2B client relationships, owning a high-value portfolio, and leading engagement strategies. Applicants should have significant client-facing experience and a strong understanding of strategic needs. This position allows for hybrid working, with a preference for candidates based in London.