Strategic Account Manager - Messaging & Partnerships

Viber; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading messaging platform in Greater London is seeking an experienced Account Manager to oversee and expand their Business Messaging partner network. The ideal candidate will manage the entire client lifecycle, requiring fluency in both English and Chinese, along with a strong background in B2B account management. This role involves building long-term relationships and collaborating with internal teams to drive business growth. Competitive compensation and career growth opportunities are provided.

Qualifications

• Minimum 4 years of experience in B2B account management, ideally within the messaging or telecommunications sector.
• Strong understanding of the messaging ecosystem and experience managing strategic accounts.

Responsibilities

• Manage a portfolio of Business Messaging partners and direct enterprises/brands.
• Oversee the client lifecycle, including onboarding, account management, and performance monitoring.
• Build and maintain long-term client relationships.
• Collaborate with internal teams to support partner enablement.
• Analyze partner performance using reporting tools and provide business reviews.

Skills

Fluency in English

Fluency in Chinese

Relationship management

Analytical skills

Problem-solving

Attention to detail

Job description

A leading messaging platform in Greater London is seeking an experienced Account Manager to oversee and expand their Business Messaging partner network. The ideal candidate will manage the entire client lifecycle, requiring fluency in both English and Chinese, along with a strong background in B2B account management. This role involves building long-term relationships and collaborating with internal teams to drive business growth. Competitive compensation and career growth opportunities are provided.