Strategic Account Manager

Veolia; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading environmental services company in the UK is seeking a Strategic Account Manager to build strong relationships and drive business growth through ecological solutions. This home-based role involves managing customer accounts, ensuring contract profitability, and leading a small team. Ideal candidates will have experience in account management, strong analytical skills, and the ability to influence stakeholders at all levels. In return, the company offers a competitive salary, performance bonuses, and various benefits.

Benefits

Performance bonus

Company car or cash allowance

Private medical cover

Pension

25 days of annual leave

Training and development opportunities

Qualifications

• Experience in driving solutions from concept to delivery.
• Proven experience influencing senior level stakeholders.
• Experience in contract management and negotiation.

Responsibilities

• Build and maintain relationships with customers, focusing on retention.
• Lead the business relationship with major customers.
• Ensure contractual renewal targets are met.

Skills

Account Management

Analytical Skills

Stakeholder Management

Contract Management

Solution Development

Education

Degree in business or environmental subject

Job description

Strategic Account Manager

Salary: Competitive plus performance bonus, company car/car cash allowance, private medical cover, pension and many other Veolia benefits.
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Home based with National travel

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allow you to reach your full potential

What you'll be doing

• Build and maintain strong, long-term relationships with customers, and actively drive and manage the business relationship with each customer, with focus on multi-term retention and scope growth driven by innovation, effectively delivering ecological solutions for customers, and improving contract profitability.
• Strategically lead the business relationship and customer journey for major, high profile brand customers with whom the business has deemed there is a strategic partnership (or the potential for a strategic partnership).
• Act as a bridge between Veolia and the customer, and in so doing increase customer lifecycle value by adding value, providing solutions and building trust.
• Lead and nurture the team, to embody a customer centric approach embracing the role of ambassador for the Veolia brand and purpose.
• Responsible for ensuring the contractual renewal targets are met through decisive leadership, a passion for customers, and an innovative and customer focused mindset.
• Complete internal contract review meetings at internal Director and Invesco / EXCO level and ensure all elements of the contract are delivered in line with client expectations.
• To ensure debt levels are managed within each contract's commercial terms and support invoice dispute resolution.
• Manage a small team and engage with relevant teams across the business, assuming a leadership role for the customer.

Essential

• Ability to drive solutions from concept to delivery.
• Experience of Account Management.
• Proven experience of driving and influencing senior level stakeholders both internal and external.
• Exceptional analytical skills, identifying challenges and trends to provide long term strategic insights.
• Experience in contract management, negotiation of complex contractual needs with consideration to the evolution of contractual change, maximising potential.

Desirable

• A Degree in a complimentary business or environmental subject.
• An understanding of the waste management industry.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Job Posting End Date: 05-08-2025