Store Supervisor

Vivienne Westwood; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion retailer in the UK is seeking a team leader to ensure excellent store performance and customer service. Responsibilities include maintaining store appearance, coaching staff, and achieving sales targets. The ideal candidate should have strong leadership skills and experience in retail. This role may require flexible working hours, including weekends.

Qualifications

• Strong ability to lead a sales team.
• Excellent customer service skills to handle queries and complaints.
• Good communication skills both verbal and non-verbal.

Responsibilities

• Provide feedback to Store Manager and Assistant Manager on store performance.
• Maintain store appearance per Visual Merchandising standards.
• Deliver excellent customer service to meet or exceed expectations.

Skills

Team leadership

Customer service

Communication skills

Sales awareness

Attention to detail

Job description

Key Responsibilities

• Provide regular feedback to the Store Manager and Assistant Manager regarding overall store performance and any operational issues.
• Ensure product deliveries, stock transfers, and movements are processed in line with company stock management procedures.
• Maintain store appearance: ensure it is clean, well-presented, and aligned with the company’s Visual Merchandising standards.
• Lead by example: act as a role model to the team in behaviour, conduct, customer service standards.
• Deliver excellent customer service; aim to meet or exceed customer expectations at all times.
• Maximise selling opportunities; help the store and individual team members achieve sales targets / KPIs.
• Respond to customer enquiries about price, product features, etc., assist with upsells.
• Enforce company policies: cash handling, security, stock protection, customer data/privacy etc.
• Coach, support, and train staff (new and existing) in customer service, sales techniques, and store standards.
• Assist with store operations like stocktakes, housekeeping, visual merchandising resets.
• Assist in cashing up / end-of-day accounting tasks as needed.
• Help maintain customer data records (e.g. for loyalty / repeat business) and ensure follow up / aftercare per company processes.

Profile & Key Skills

• Strong ability to develop, motivate, and lead a sales team.
• Excellent customer service skills; able to handle queries / complaints professionally.
• Good communication skills (verbal and non-verbal). Confident, engaging, able to maintain professionalism.
• Commercial awareness: understanding of sales targets, KPIs, conversion etc.
• Attention to detail (store presentation, merchandising, stock accuracy).
• Ability to work flexibly (often weekends, busy seasons).
• Reliability, integrity (especially in cash / stock).