Store Operations & Customer Experience Leader

Sainsbury's; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK supermarket chain is seeking a Customer & Trading Manager to oversee store operations and teams. The role emphasizes delivering excellent customer service and coaching staff to achieve performance goals. Candidates should have experience in a fast-paced environment, strong operational leadership skills, and a proven track record in KPI achievement. Benefits include a discount card, bonus scheme, and comprehensive wellbeing support.

Benefits

10-15% discount on shopping

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching scheme

Access to wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills you've taken responsibility for store operations.
• Demonstrated success in meeting or exceeding KPIs.
• Experience managing employee relations issues.

Responsibilities

• Work closely with a small team of managers for store operations.
• Take responsibility for the day-to-day running of the store.
• Manage performance and capability of team members.
• Serve customers efficiently and safely.
• Help other stores as needed.

Skills

Customer service

Team leadership

Performance management

Operational leadership

KPI delivery

Job description

A major UK supermarket chain is seeking a Customer & Trading Manager to oversee store operations and teams. The role emphasizes delivering excellent customer service and coaching staff to achieve performance goals. Candidates should have experience in a fast-paced environment, strong operational leadership skills, and a proven track record in KPI achievement. Benefits include a discount card, bonus scheme, and comprehensive wellbeing support.