Store Manager

GIVENCHY; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury retail brand in the UK is seeking a Store Leader to develop a high-performing team and drive commercial success. The ideal candidate will be responsible for cultivating a strong client culture, protecting brand integrity, and ensuring exceptional service standards. Proven experience in retail leadership and an analytical mindset are essential for success. This role offers a unique opportunity to shape a store's culture while delivering a superior client experience.

Qualifications

• Proven experience leading retail teams.
• Solid understanding of luxury service standards.
• Strong ability to manage client relationships.

Responsibilities

• Lead and develop a high-performing store team.
• Drive sustainable commercial performance.
• Champion client relationships and service excellence.

Skills

Leadership

Client relationship management

Commercial acumen

Coaching and development

Team building

Job description

ROLE PURPOSE

To lead a Givenchy store as a business, developing people, embedding a strong client culture, and delivering sustainable commercial performance while protecting brand integrity.

WHAT YOU OWN

YOUR STORE AS A BUSINESS

• Full accountability for store performance, culture, standards, and reputation
• Translating commercial insight into action while balancing short‑term results and long‑term brand equity
• Protecting the Maison’s image through disciplined, thoughtful execution

YOUR TEAM

• Building, developing, and retaining an engaged, high‑performing team
• Creating a culture of trust, ownership, and accountability
• Coaching individuals and preparing future leaders through feedback and development

YOUR CLIENTS

• Championing client relationships as the foundation of sustainable performance
• Ensuring clienteling is lived as a mindset, not a process
• Building a loyal local client community rooted in trust and emotional connection

KEY RESPONSIBILITIES

LEADERSHIP & CULTURE

• Create an environment where teams feel motivated, respected, and empowered
• Lead with presence, professionalism, and authenticity
• Encourage collaboration, open communication, and shared accountability

EMPOWERMENT & ACCOUNTABILITY

• Delegate with clarity and trust, enabling autonomy at team level
• Use performance data to coach improvement, not to micromanage
• Take ownership for decisions and outcomes, addressing issues proactively

PERFORMANCE & BRAND EVANGALISM

• Drive sustainable commercial performance
• Ensure brand standards are understood, lived, and protected
• Balance execution excellence with human, values‑led leadership

HOW YOU LEAD

• Think and act like an owner
• Build trust through consistency, fairness, and visibility
• Encourage autonomy while providing clarity and direction
• Hold high standards without eroding engagement

WHAT SUCCESS LOOKS LIKE

• Engaged, capable teams who act with ownership
• Consistent, elevated client experience
• Strong commercial results driven by relationships
• A store that feels warm, confident, and unmistakably Givenchy

EXPECTED BEHAVIOURS

ENTREPRENEURIAL & RESULTS‑ORIENTED

• Demonstrates ownership and accountability for store performance
• Anticipates challenges and identifies opportunities for improvement
• Makes informed decisions aligned with Maison priorities

PEOPLE‑CENTERED LEADER

• Leads with empathy, emotional intelligence, and respect
• Develops others through coaching and constructive feedback
• Builds strong, trusting relationships with teams and stakeholders

CLIENT‑FOCUSED & BRAND‑DRIVEN

• Places the client at the centre of all decisions
• Ensures consistency, excellence, and authenticity in service
• Protects and enhances the image and values of Givenchy

INTEGRITY & PROFESSIONALISM

• Acts with honesty, fairness, and responsibility
• Upholds company policies, ethics, and compliance standards
• Models resilience, adaptability, and continuous learning

PROFILE

CORE COMPETENCIES

PEOPLE & TALENT MANAGEMENT

• Proven experience leading and developing retail teams
• Strong coaching and performance‑management skills
• Ability to create inclusive, engaged, and high‑performing environments

CLIENT EXCELLENCE

• Solid clienteling and relationship‑management capability
• Confidence engaging with loyal and high‑value clients
• Strong service mindset aligned with luxury standards

COMMERCIAL ACUMEN

• Understanding of retail KPIs and store economics
• Ability to balance short‑term performance with long‑term brand value
• Analytical and action‑oriented mindset

SELF‑LEADERSHIP

• High level of accountability and self‑awareness
• Emotional intelligence and resilience
• Commitment to personal and professional development

WHAT SUCCESS LOOKS LIKE

• An engaged, motivated, and well‑developed store team
• Consistent delivery of Givenchy’s client experience standards
• Strong and sustainable commercial performance
• Loyal clients who return for relationships and service excellence
• A store that reflects the elegance, warmth, and identity of the Maison