Store Manager

Virgin Active; Brentwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness brand in Brentwood is seeking a dedicated Store Manager to oversee operations and lead a motivated team. The role requires at least three years of related experience, along with food hygiene certification and strong leadership skills. Responsibilities include managing staff, ensuring operational excellence, and maintaining stock levels. The ideal candidate is a people person with excellent attention to detail and the ability to perform well under pressure. Competitive benefits package includes annual leave and meal discounts.

Benefits

30 days annual leave

Pension fund

50% discount on Kauai meals while on duty

Qualifications

• Minimum three years of related experience and/or training in a similar role.
• Familiarity with espresso machines and food preparation is preferred.

Responsibilities

• Manage operations of the store and ensure operational excellence.
• Plan and prepare work schedules and assign duties to crew members.
• Provide leadership, coaching, and development to crew members.
• Maintain stock levels and address any issues identified through audits.
• Execute sales promotions and manage costs within the store.

Skills

Customer service ability

Leadership

Attention to detail

Ability to perform under pressure

Education

Food Hygiene Certification

Job description

Job Responsibilities

• Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
• Plans and prepares work schedules and assigns crew members to specific duties.
• Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
• Directs compliance of crew with established company policies and procedures.
• Address gaps/concerns identified through store audit.
• Maintains appropriate staffing levels.
• Provides leadership, coaching, development and motivates crew members.
• Is a people’s person with good customer service ability.
• Timeously completes management tasks and checks.
• Maintains appropriate stock levels through ordering, receiving and rotation processes.
• Ensures correct portioning standards are followed for all products and services.
• Performs regular stock‑take procedures and readily addresses variances.
• Executes sales promotion activities and directs crew members for merchandise displays.
• Manages controllable cost against set budgets for the store.
• Monitors expenditure of all costs within the store, ensuring all budgets adhered to.
• Recruit and interview all general crew and cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
• Addressing complaints and resolving problems. A friendly, calm and approachable nature with the ability to act quickly and effectively.
• Excellent attention to detail – nothing gets by without you noticing!
• Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately.
• Confident in your own ability to act as a leader and an ambassador of the KAUAI brand.
• Performs well under pressure in an organised manner.
• Acting as a member of one team with one goal.

Qualifications

• Three years related experience and/or training.
• Espresso machine knowledge handy.
• Knowledge of food preparation.
• Food Hygiene Certification.

Benefits

• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.