Store Manager - Birmingham

Pertemps; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable self storage company is looking for a Store Manager in Birmingham. The role involves managing a small team, maximizing growth and profitability, and ensuring excellent customer service. Candidates with experience in customer service or sales, particularly in self storage or retail, as well as leadership experience will find this opportunity appealing. The company offers a stable career with various benefits including training, bonuses, and long service recognition.

Benefits

Excellent career opportunities

Investment in training and progression

Exclusive membership perks

Bi-Annual bonus scheme

Long Service recognition

Parking available on site

Qualifications

• Experience in customer service or sales within self storage, retail, or hospitality.
• Experience as a duty manager, cover manager, team leader, operations manager, or supervisor.

Responsibilities

• Manage a small team and carry out personal development meetings.
• Motivate and support the team for optimal performance.
• Assist with recruitment and training of staff.
• Ensure compliance with Health & Safety procedures.
• Monitor and improve store performance.

Skills

Customer service experience

Sales skills

Team leadership

Marketing ability

Job description

We have a rare opportunity as a Store Manager for a reputable self storage company. You will be responsible for maximising growth and profitability with the store team, marketing and selling storage space whilst ensuring a safe working environment.

Benefits

• An excellent career in a stable, growing business
• Investment in your training and progression
• Exclusive membership perks
• Permanent role
• No overtime, Standard holidays, Pension etc
• Bi-Annual bonus scheme
• Long Service recognition
• Parking available on site

Store Manager Responsibilities

• Manage a small team and carry out personal development meetings
• Motivate, coach and support the team to enable them to achieve their best
• Assist with the recruitment, training and continual development of new and existing employees and ensure fair staff rotas
• Respond effectively to the diverse needs of each customer
• Manage and accurately record all enquiries to provide excellent customer service
• Identify opportunities for increasing storage occupancy and revenue
• Ensure a Marketing Plan is in place to achieve the store financial targets
• Design and carry out marketing and sales activity plans
• Monitor and improve conversion rates and mystery shop scores
• Ensure compliance with company operational and financial procedures
• Ensure all Health & Safety procedures are adhered to and up to date
• Identify any store repair & maintenance issues, report and follow up
• Ensure the store presents itself to a high standard of cleanliness

This is a fantastic opportunity to join a friendly team as an Store Manager to develop and enjoy your career! If you have worked in customer service or sales such as within self storage, retail or hospitality as well as experience as a duty manager, cover manager, team leader, operations manager or supervisor we would love to hear from you!