Store Manager

British Heart Foundation; Wymondham; On-site; GBP 28,000 - 32,000; Full time

Job summary

A prominent charity retailer in Wymondham seeks a Store Manager to lead a dynamic team and drive sales through various channels. The role involves managing store performance and creating a diverse and inclusive environment. Candidates should have customer-facing experience in retail or hospitality, a proven ability to meet sales targets, and a commitment to maintaining high retail standards. Flexible working is required due to the store's hours, and the position offers a range of generous perks.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Early wage access

25% staff discount

Health cash plan

Access to 24/7 Virtual GP

Pension contribution

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in a customer facing role in retail, hospitality, or service industry.
• Experience leading and developing teams.
• Ability to achieve sales targets consistently.

Responsibilities

• Lead and develop an inclusive team to meet sales targets.
• Maximise sales through various channels.
• Maintain high retail standards.
• Actively respond to business needs.
• Operate effectively in a fast-paced setting.

Skills

Customer facing experience

Team leadership

Commercial awareness

Sales targets achievement

Retail standards commitment

Proactive approach

Ability to work in a fast-paced environment

Budget and P&L understanding

Job description

Overview

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability?

What does this role involve? As a Store Manager in Melton Mowbray LE13 1XD you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values. Each day is different in this varied, fast paced and hands on role. Due to the volume of deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

Responsibilities and Expectations

• Lead, motivate and develop an inclusive team to achieve sales targets and store objectives.
• Maximise sales through physical and digital channels.
• Maintain the highest retail standards at all times.
• Work under your own initiative and take a proactive approach to changing business needs and objectives.
• Operate effectively in a hands‑on, fast‑paced environment.
• Understand budgets and P&L and operate within them.

Required Experience & Skills

• Experience working in a customer facing role in retail, hospitality or service industry.
• Experience of leading, motivating and developing teams.
• Commercial awareness.
• Ability to achieve sales targets.
• Committed to achieving the highest retail standards at all times.
• Ability to work under your own initiative and take a proactive approach.
• Thrives working in a hands‑on, fast‑paced environment.
• An understanding of budgets and P&L.

Working Hours & Flexibility

Our stores are fast‑paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

About the British Heart Foundation

We offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why Join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers