Store Manager

Foot Locker, Inc.; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global athletic retailer is seeking a Store Manager in Telford to lead and develop a team towards delivering an exceptional in-store customer experience. Responsibilities include coaching staff, executing store operations, and ensuring high customer service standards. Ideal candidates will have at least 5 years in retail management and a passion for sports and customer engagement. This role offers competitive benefits, including generous holiday and employee discounts.

Benefits

28 days holiday, plus one extra day per year for first 5 years

Employee discount of 30-50%

Employee Assistance Program

WellHub App for wellbeing

Company Sick Pay scheme

Head Office Internships

Development Opportunities

Qualifications

• At least 5 years of experience in a customer-facing sales setting.
• 5 years retail store management experience.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating the team for exceptional customer experience.
• Executing recruiting, hiring, training, and store operations standards.
• Driving plans to maximize profitability.

Skills

Leadership

Customer engagement

Problem analysis

Financial analysis

Ethics and integrity

Job description

Overview

You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.

Qualifications

• Demonstrated leadership ability with at least 5 years of experience in a customer‑facing sales setting
• At least 5 years retail store management experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni‑channel retail environment
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Benefits

• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Employee Assistance Program – Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps
• Company Sick Pay scheme
• Head Office Internships
• Stripper Ambassador Programme
• Development Opportunities

Address

The Telford Centre City Telford (Birmingham) State/Province UK Postal Code TF3--4BL