Store Manager

Brellis Recruitment; Southwold; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury lifestyle brand is seeking a Store Manager for their Southwold store. The role requires an experienced retail leader to drive sales and deliver exceptional customer service. Responsibilities include coaching the team, managing stock and cash handling, and producing financial reports. Ideal candidates should have a strong background in luxury retail management and excellent communication skills.

Qualifications

• Proven track record in luxury retail management.
• Hands-on and commercially astute with a passion for customer experiences.
• Experience leading a high-performing team.

Responsibilities

• Lead and motivate the store team to achieve sales targets.
• Drive commercial performance through innovative events.
• Ensure the brand experience reflects luxury positioning.

Skills

Leadership

Sales Management

Customer Service

Communication Skills

Organisational Skills

Numerical Skills

IT Skills

Tools

MS Office

Excel

Job description

Overview

Store Manager | Location: Southwold | Hours: 37.5 per week, across Monday-Sunday (flexibility required).

A prestigious, fast-growing luxury lifestyle brand is recruiting for a Store Manager to lead their beautiful Southwold store. This is a pivotal role for an experienced retail leader who can balance commercial drive with the highest levels of customer service, delivering an exceptional in-store experience that reflects our brand values.

Responsibilities

• Lead, motivate, and coach the store team to deliver outstanding service and achieve sales targets.
• Drive commercial performance through innovative initiatives, events, and VIP days.
• Act as brand ambassador, ensuring the store environment and customer experience reflects our luxury positioning.
• Build strong links with the Marketing team to maximise store promotion.
• Manage stock levels, cash handling, reporting, and store administration with accuracy and efficiency.
• Produce weekly business updates and financial reports for the Regional Manager.
• Handle customer queries with professionalism and care.

About You

We are looking for a confident leader with a proven track record in luxury retail management. You'll be hands-on, commercially astute, and passionate about delivering memorable customer experiences.

Experience & Requirements

• Previous store management experience within a luxury retail environment.
• Strong sales background and proven ability to deliver commercial success.
• Experience leading and developing a high-performing team.
• Excellent communication and leadership skills.
• Strong organisational, numerical, and IT skills (including MS Office and Excel).
• Ability to work under pressure, take initiative, and follow through.
• A professional yet personable approach, able to engage confidently with customers from all backgrounds.