Store Manager

The White Company; Oxford; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading retail brand in Oxford is seeking a Store Manager to lead operational and commercial activities. You will drive sales, manage costs, and develop your team while embodying company values. Benefits include a product discount, holiday entitlement, and a private medical insurance. The ideal candidate has experience in retail management and a passion for delivering exceptional customer service.

Benefits

50% discount on products

25 days holiday, increasing to 28 with service

Volunteer Day

Discretionary annual bonus scheme

Group Personal Pension scheme

Private Medical Insurance

Life assurance after probation

Social events throughout the year

Qualifications

• Proven track record of maximising sales and profitability.
• Experience in a fast-paced retail environment.
• Ability to develop and motivate a team.

Responsibilities

• Accountable for all operational and commercial activities.
• Manage customer experience as part of a multi-channel strategy.
• Ensure store presentation reflects the brand.

Skills

Leadership

Sales maximization

Customer service

Team coaching

Job description

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Our Role

As a Store Manager, you will be fully accountable for all operational and commercial activities in your store, providing clear leadership to establish a high-performance team that drives sales, achieves KPIs, and delivers exceptional customer service.

You will embody our PRIDE values as a passionate, inspiring, and resourceful leader with a proven track record of maximising sales and profitability in a fast-paced, commercially driven retail environment. As an imaginative and dedicated manager, you will coach and develop your team to reach their potential and demonstrate your knowledge and passion for The White Company.

What you'll be doing

• Manage the customer experience as part of the TWC multi-channel strategy.
• Maximise contribution by achieving budget sales and controlling costs.
• Manage store costs without jeopardising store objectives.
• Oversee staff training content and frequency to develop and motivate the team for high levels of customer service and performance.
• Manage the performance and development of the management team.
• Ensure store presentation, including cleanliness, visual display, and merchandising, reflects the brand.
• Provide feedback on product performance and development to relevant departments.

Please read the attached Job Description for more details.

What we offer you

At The White Company, we value our employees' dedication to exceptional customer service and reward this with great benefits and competitive salaries.

• 50% discount on our products
• 25 days holiday, increasing to 28 with service
• A Volunteer Day with a charity of your choice
• A discretionary annual bonus scheme
• Perk Place Benefits Platform offering various discounts on wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app for financial wellbeing
• Private Medical Insurance
• Life assurance coverage after successful probation
• Social events, including Christmas parties throughout the year

Our Commitment to Equality, Diversity, and Inclusion

We are dedicated to fostering an inclusive culture that values diverse backgrounds and identities. We encourage authentic self-expression and respect individual contributions, perspectives, and differences. Our recruitment and selection processes reflect this commitment.

Our Sustainability Commitment

We aim to build a sustainable legacy that benefits people and our planet, integrating this ethos into all aspects of our work.