Store Manager

Central England Coop; Kingshurst; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail co-operative in Kingshurst is seeking a passionate Store Manager to oversee store operations and deliver exceptional customer service. In this role, you will lead and motivate your team, engage with the local community, and uphold the values of the co-operative. The ideal candidate will have strong leadership skills, a focus on motivating staff, and a commitment to enhancing the shopping experience for customers. This position also offers a range of benefits including discounts and wellbeing programs.

Benefits

Colleague discount

Personalized learning and development

Paid time for volunteering

Enhanced family-friendly policies

Annual health check kit

Company sick pay

Life assurance

Company pension

Qualifications

• Experience in retail management or leadership roles.
• Ability to engage and motivate teams effectively.
• Strong customer service focus and community engagement.

Responsibilities

• Lead and manage store operations ensuring exceptional customer service.
• Develop and motivate team members to achieve targets.
• Engage with the community and represent the store positively.

Skills

Leadership

Communication

Team development

Customer service

Job description

What does it mean to be a Store Manager in our stores? Being at the heart of your community, you will truly be tuned into the needs of your customers and members, interacting in a warm and friendly manner demonstrating what our Co-operative difference means and bringing our values to life to deliver exceptional service every day. You’ll be excited in bringing the best out in all your colleagues, recognising their unique contributions and strengths. Leading your team by example of your hard work and engaging communication, you will develop, empower and motivate them to achieve amazing things together. Your presence and pride in your store will show through your leadership in the running of the store operation, going above and beyond to improve on performance and standards whilst ensuring the safety and security of your colleagues and customers. Using your judgement, drive and influence, you will engage your wider operational team with your passion for Food Retail and apply your knowledge and awareness into actions which not only support your store, but the success of the wider Society. Being the right fit for our business means you hold a belief that engagement and empowerment of your team, demonstrated through your growth mindset, is key to motivating people in delivering common goals and aspiring targets. As someone who strives to learn, being naturally curious of change for the better, you will put into practice your knowledge, and be personally accountable for seeking out ways to improve upon the experiences of our customers and communities, relishing the opportunity to talk with them to make sure they remain at the heart of everything we do.

We welcome applications from candidates looking for flexible job share opportunities and we can support this through the dynamic operation of our business.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop

In addition to our competitive salaries, our colleagues also benefit from: Reward and Benefits

• Fantastic colleague discount - Reward ££'s and discounts across our Retail and Funeral businesses.
• Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - we celebrate our colleague's achievements both personally and professionally.
• Personalised learning and development - with easy access to a wide range of training programmes.
• Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - to help you feel fully supported during any significant life events.

Wellbeing

• Annual health check kit and virtual GP - Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme - to support you and your family when you need it the most.
• Healthcare Cashplan - your wellbeing is important, so you've got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay - We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance - after an initial qualifying period, you'll get free life assurance cover, that pays your nominated beneficiary if you die while you're working for us.
• We've got you - our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn - helping you support charities which mean something to you.

Financial Wellbeing

• iTrent Financial Wellbeing (Wagestream) - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co-op - Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes:
  • Electric Vehicle scheme - Option to purchase your EV through salary sacrifice.
  • Share Incentive Plan (SIP) - option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
  • Cycle to Work scheme - Option to purchase your bicycle and accessories through salary sacrifice.
  • Holiday buy - colleagues can buy up to a week extra of annual leave each year.
• Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous - smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop). We're Central Co-op, a Member‑owned and Member‑led co-operative Society. And with us, you're not just a colleague, you're a Member. You'll own a share of the business.