Store Manager

Boots; Hemel Hempstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading pharmacy and health retailer is seeking a Store Manager to inspire teams and drive store performance. In this role, you will enhance customer care, implement business strategies, and lead a team dedicated to excellence. The ideal candidate has substantial retail management experience, strong leadership skills, and a passion for personal development. Benefits include a retirement savings plan, annual bonus, and numerous employee discounts, creating a supportive workplace culture.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

Free 24/7 counselling support

Qualifications

• Proven experience in retail management with a focus on customer care.
• Ability to implement company strategy effectively in a retail environment.
• Skill in adapting to changing customer needs.

Responsibilities

• Lead your team to drive sales and enhance customer care.
• Act as a brand ambassador for Boots.
• Develop strategies to improve store performance.

Skills

Retail management experience

Great customer service skills

Ability to lead and deliver strategy

Collaborative personality

Passion for learning and development

Coaching and developing teams

Job description

As a Store Manager you will work in store and really drive the success of your store and inspire your teams with your love for great customer care. Your passion and strategy will help the business to grow and change for the better. With opportunities to progress your career in beauty healthcare and opticians our training teams will ensure you have all the tools you need to succeed in your current role and beyond.

About the role

You will:

• Lead challenge and inspire your team to deliver business growth by providing exceptional care to our customers and patients.
• Lead the sales and performance of your store whilst keeping our customers close to heart.
• Be a passionate ambassador for our Boots brand helping us work towards becoming the world’s best pharmacy‑led health and beauty retailer.
• Make the shop floor your own, get to know our teams sales and operations.
• Consider what can we do to change for the better to set Boots apart from other retailers.
• Get to know your teams, find out what they like and what they want to see change.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Retail management and commercial experience with great customer service skills.
• Understanding of how to lead and deliver a company strategy with the ability to implement in store to drive strong performance results.
• Ability to work at pace and react to the changing needs of the customer.
• A collaborative personality and able to thrive in a team‑centered approach.
• A passion for keeping up to date with your own learning and development.
• Ability to coach and develop individuals and teams.

It would be great if you also have

These are desirable skills or experience and are not essential so we would welcome applications from candidates that don’t match this additional criteria.

• Experience and comfortable with navigating and embracing new technology

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free 24/7 counselling and support through TELUS Health Employee Assistance Programme.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots we change for the better.

Next steps

If you apply for this role you will be invited to take a timed online assessment. If you require adjustments and assistance please contact us. Once you have completed the assessment our team will review your application and be in touch to update you.

If your application is successful, our in‑house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

Where a role is advertised as full‑time we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.