Store Leader, The Venetian, Macao

ON RUNNING; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports brand in the United Kingdom seeks a Store Manager to oversee shop performance and deliver exceptional customer service. You will lead a team, manage operations, and ensure an engaging customer experience. Ideal candidates have over 4 years in a customer-oriented role and a passion for sports. Fluency in English is required, and a background in retail in the sports or fashion industry is a plus.

Qualifications

• More than 4 years' experience in a customer-oriented setting with managerial responsibilities.
• Proactive, optimistic, and energetic spirit.
• Strong organizational skills to anticipate store needs.
• Willing to receive and give feedback for self-growth.
• Retail operational experience in the sports or fashion industry is a plus.

Responsibilities

• Oversee the store's overall performance and deliver exceptional customer service.
• Manage store operations including inventory and customer experience.
• Lead and develop the internal team and manage external partnerships.

Skills

Customer service

Team leadership

Inventory management

Interpersonal skills

Communication skills

Job description

In short

Location: Macao, China

• On's Direct-to-consumer (DTC) team, as a core part of business, condenses and presents the brand's commitment and vision to movement. We will face consumers directly, interacting closely with them, conveying On's brand story and core values and passion for sports. We are committed to providing a passionate, professional, diverse and inclusive experience to every consumer.
• Welcome to join On and lead your self-development for a long-term career plan. We look forward to achieving long-term win-win results through our mutual efforts.
• You will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations including but not limited to store performance, inventory management, customer experience, team leadership as well as all internal team related responsibilities and external partnerships.

Your story

• More than 4 years' experience in a customer-oriented setting with managerial responsibilities included, positive, optimistic, energetic in the spirit of exploring the unknown.
• You are proactive to listen and provide help and suggestions to others, and are committed to providing consumers with a WOW experience. You are willing to receive and give feedback because you believe it is the foundation and motivation for your self-growth.
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
• A collaborative team player with strong interpersonal, hospitality and communication skills.
• Native Chinese speaker with ability to read and write in English fluently. Able to work on weekends, evenings and holidays as needed.
• A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus.
• Retail operational experience in the sports or fashion industry is a strong plus.