Store Leader – Customer & Trading (Convenience)

Sainsbury's Supermarkets Ltd; Shepperton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking a Customer and Trading Manager for their Shepperton store. The role involves managing day-to-day operations and team performance to ensure exceptional customer service and operational efficiency. Responsibilities include leading a small management team, handling performance issues, and ensuring daily tasks are completed efficiently. Candidates should have a background in retail management and a track record of achieving KPIs. The position offers competitive salary and comprehensive employee benefits.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and retail vouchers

Qualifications

• Previous line management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Operational leadership in the absence of more senior management.

Responsibilities

• Ensure the store runs smoothly every day.
• Manage performance and capability of team members.
• Lead operations and maintain customer service standards.

Skills

People management

Customer service

Operational leadership

Team motivation

KPI management

Job description

A leading UK supermarket is seeking a Customer and Trading Manager for their Shepperton store. The role involves managing day-to-day operations and team performance to ensure exceptional customer service and operational efficiency. Responsibilities include leading a small management team, handling performance issues, and ensuring daily tasks are completed efficiently. Candidates should have a background in retail management and a track record of achieving KPIs. The position offers competitive salary and comprehensive employee benefits.