Store Floor Leader & Brand Experience Champion

ALLSAINTS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global fashion brand in Birmingham is seeking a Floor Manager to lead the store team and enhance customer experiences. The role requires a passion for fashion, excellent leadership skills, and a commitment to delivering exceptional service. Responsibilities include managing daily store operations, ensuring that team members are motivated and well-coached, and maintaining high standards of customer service. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills. This position offers an opportunity to contribute to a vibrant team culture.

Qualifications

• A love for fashion and the ability to be an ambassador for the brand.
• Tenacity to set and achieve challenging targets.
• Proficiency with reporting technologies to understand customer needs.
• Capacity to learn new digital systems and processes.
• Honesty and dependability aligned with brand values.
• Competence in leading and motivating a team.

Responsibilities

• Manage daily operations and team deployment in the store.
• Lead the stylist team to improve in-store customer experience.
• Collaborate with customer experience teams to manage KPIs and SLAs.
• Inspire the team and customers with product expertise.
• Develop floor plans and rosters for daily store success.
• Handle performance management and employee relations.

Skills

Fashion knowledge

Leadership

Customer service

Team motivation

Communication

Job description

A global fashion brand in Birmingham is seeking a Floor Manager to lead the store team and enhance customer experiences. The role requires a passion for fashion, excellent leadership skills, and a commitment to delivering exceptional service. Responsibilities include managing daily store operations, ensuring that team members are motivated and well-coached, and maintaining high standards of customer service. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills. This position offers an opportunity to contribute to a vibrant team culture.