Store Floor Lead & Team Coach

Marks and Spencer; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in the City of London is seeking a Team Support Manager to enhance operational efficiency and customer service. You will lead the fill operation, coach colleagues, and ensure a safe working environment. The ideal candidate should have strong leadership skills and the ability to deliver excellent service while managing daily operational tasks. This role offers flexible shifts and the opportunity to work in a dynamic team.

Qualifications

• Ability to coach colleagues and drive productivity.
• Knowledge of customer service and operational excellence.
• Good level of digital capability to access relevant systems.

Responsibilities

• Lead the fill operation and coordinate resources.
• Drive productivity and prepare the store for opening.
• Ensure compliance with health and safety regulations.

Skills

Customer Service Excellence

Team Leadership

Digital Capability

Communication Skills

Flexibility

Job description

A leading retail company in the City of London is seeking a Team Support Manager to enhance operational efficiency and customer service. You will lead the fill operation, coach colleagues, and ensure a safe working environment. The ideal candidate should have strong leadership skills and the ability to deliver excellent service while managing daily operational tasks. This role offers flexible shifts and the opportunity to work in a dynamic team.