Store Colleague

Pets at Home Limited; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A pet care company in the UK seeks enthusiastic Store Colleagues to provide exceptional customer service and foster customer loyalty. Your role will involve engaging with customers, resolving issues, and contributing to a positive retail experience. Flexible shifts required. Join a team that values pets and offers career progression and attractive benefits.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity for charity work

Career progression

Qualifications

• Capable of providing personalised and attentive service.
• Proficient in verbal and written communication.
• Skilled in addressing customer questions and resolving issues.

Responsibilities

• Provide personalized customer service.
• Engage effectively with customers.
• Resolve customer issues quickly.
• Participate in professional development.
• Achieve targets in retail setting.
• Collaborate with team members.
• Work flexible shifts including evenings and weekends.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our brands. Morning, evening and weekend availability required across at least 3 days of the week.

At Pets at Home, everything we do is about understanding and caring for pets. Our purpose is to provide pets and their people with what they need, supported by our broader teams and initiatives. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications.

Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression