Store and Customer Operations Advisor (On Site)

Adecco; Tees Valley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Store and Customer Operations Advisor in Malton. The role involves expediting orders, assisting with deliveries, and providing excellent customer support. Candidates should possess basic IT skills and be comfortable working in a fast-paced environment. Experience in store activities is desirable but not essential.

Qualifications

• Competent in basic IT skills including monitoring emails and data entry.
• Must be comfortable in a fast-paced and high-pressured environment.
• Excellent communication skills suitable for customer-facing roles.

Responsibilities

• Expedite orders and communicate with suppliers daily.
• Assist stores colleagues with goods deliveries and stock allocation.
• Provide customer service to engineers on-site.

Skills

Basic IT skills

Excellent communication skills

Comfortable in a fast-paced environment

Job description

Store and Customer Operations Advisor (On Site)

Job Title: Store and Customer Operations Advisor (On Site)

Location: Malton

Working Hours: Monday- Friday, 8:30am - 5pm, 40 hours/week

Overview

Our client is a technology driven and specialist industrial services provider offering a range of engineering solutions and technical services to a wide variety of industries. Their Malton site is recruiting for the position of a Customer Operations Advisor.

Responsibilities

• Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule
• Place orders within necessary timeframes, ensuring best lead time, price and delivery times
• Assist stores colleagues with booking in goods/deliveries, correctly allocating stock into the storeroom
• Provide excellent customer service and assistance to the engineers on-site who attend the office
• Complete necessary steps to enable non-stocked parts to be sourced, assess price, lead time and delivery speed and upload to the stock systems
• Order stock required from suppliers
• Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles

Qualifications / Essential skills

• Competent in basic IT skills - monitoring emails, data entry, using the stock ordering systems
• Must be comfortable in a fast-paced and high-pressured environment
• Excellent communication skills and comfortable in a customer-facing role
• Experience in storerooms / stores activities desirable but not essential, preferred for familiarity with the working environment
• Be able to meet the physical demands of the manual handling required in the role