Store Advisor (Palo Alto)

ON RUNNING; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail performance leader in London is seeking a dedicated Store Advisor to enhance customer service and drive sales. In this role, you will assist customers, manage stock, and uphold a positive team environment. With at least a year of retail experience, applicants should display strong organizational and communication skills. Join us to impact the retail landscape positively.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Understanding of customer service excellence.
• Strong organizational skills and attention to detail.
• Excellent communication skills to provide constructive feedback.
• Availability for weekends, evenings and holidays.

Responsibilities

• Respond to customer inquiries and resolve issues effectively.
• Manage inventory efficiently through unpacking and organizing deliveries.
• Maintain a clean, organized, and safe work environment.
• Support daily operational tasks like restocking shelves.
• Contribute ideas for in-store events to boost customer interaction.
• Foster a collaborative and positive team environment.

Skills

Customer service excellence

Organizational skills

Communication skills

Job description

Overview

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Responsibilities

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Qualifications

• You have 1+ years of relevant experience in retail or customer service.
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• Ability to work weekends, evenings and holidays as needed.