Steward Supervisor

Radisson Blu Hotel Manchester Airport-Kitchen; Wythenshawe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain located in Wythenshawe is seeking a Steward Supervisor to support the smooth running of the kitchen's stewarding department. This role involves supervising the team to enhance guest satisfaction while maintaining cleanliness and compliance with standards. The ideal candidate will have strong problem-solving and communication skills, commitment to excellent service, and experience in stewarding, along with the ability to utilize IT systems effectively.

Qualifications

• Experience in stewarding with strong supervisory and managerial skills.
• Commitment to delivering exceptional guest service.
• Ability to use IT systems across various platforms.

Responsibilities

• Supports smooth running of the stewarding department.
• Works proactively to improve guest satisfaction.
• Acts as a supervisor fostering growth within the team.
• Ensures adherence to cleanliness standards and maintenance.

Skills

Supervisory skills

Problem-solving

Communication

Guest service

Tools

IT systems

Job description

Do you like to get your hands dirty and thrive on delivering a Wow Factor? Can you be our Hygiene Hero and the sparkle in our Kitchen? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

Our Stewarding Team is the backbone of the Kitchen and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Steward Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities

• Supports the smooth running of the stewarding department, supporting the kitchen and food & beverage departments to focus on delivering all aspects of the guest food & beverage experience throughout the Hotel to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where stewarding initiatives & hotel targets are achieved
• Supervises the stewarding team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership of the planned deep cleaning and preventative maintenance programme to maintain high cleanliness standards and address maintenance matters
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements

• Experience in stewarding
• Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem‑solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills