Staff Forward Deployed Engineer

Intercom, Inc.; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A growing software company in the UK is seeking a Staff Forward Deployed Engineer to work directly with strategic customers. You will understand their use cases to design and implement effective solutions. This role offers a high degree of autonomy, allowing you to influence outcomes and represent the company in critical customer contexts. The ideal candidate has a solid background in software engineering and is prepared to drive innovative support operations that result in significant business impact.

Qualifications

• Proven experience as a software engineer.
• Strong analytical and problem-solving skills.
• Ability to work autonomously and set direction.

Responsibilities

• Work closely with customers to design and implement solutions.
• Bridge the gap between business goals and software engineering.
• Represent the company confidently in high-stakes contexts.

Job description

In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you'll work directly with these customers and our Go‑To‑Market team to deeply understand use cases and design, build, and implement solutions for them. You'll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high‑stakes customer contexts. As a result, you'll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you'll