Staff & Artists Restaurant & Cafe Supervisor

Chartwells Independent; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering company in London seeks a Staff & Artists’ Restaurant & Cafe Supervisor to oversee guest experience and service quality. Responsibilities include ensuring safety and hygiene standards, managing stock, and training staff. Benefits include personal development opportunities, holiday allowance, and access to healthcare support. This role requires a proactive individual with strong management skills to enhance the dining experience.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Eye care

Wellbeing strategy access

Qualifications

• Experience in a supervisory or management role within a restaurant environment.
• Knowledge of safety and hygiene legislation.
• Ability to monitor service standards effectively.

Responsibilities

• Ensure guest experience and service quality is maintained.
• Monitor and handle stock effectively.
• Liaise regularly with the Restaurant Manager regarding feedback and quality.

Skills

Guest experience monitoring

Service quality management

Safety and hygiene compliance

Staff management

Job description

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.

Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Staff & Artists’ Restaurant & Cafe Supervisor to join our team in London.

Location: London, WC2E 9DD

Working Pattern: 40 hours per week

Rate of Pay: £14.94 per hour

Key responsibilities

• To ensure the guest experience and service quality is monitored and maintained to the agreed standards.
• To ensure that all services in the restaurant are ready for operation at the specified time and to the required standard.
• Observing Safety and Hygiene legislation.
• To ensure that all stock is monitored and handled correctly.
• To familiarise service periods and performances.
• To ensure that the restaurant and floor are clean and presentable.
• To ensure regular liaison with the Restaurant Manager regarding customer feedback, food quality, stock levels, wastage, tills, ordering etc.
• To ensure that all staff constantly present themselves on time and correctly dressed for duty.
• To monitor daily the standards achieved in these areas and report any areas of concern to the Manager.

Data Entry

• Staff Training/Management.
• Food & Coffee quality Check.
• Stock Order/Control.
• Assist during Stock Takes.
• Equipment Handling/Safeguarding.
• Safety and Hygiene.
• Restaurant FOH Security.
• Reporting all accidents and faults to Restaurant Manager.

Catering Administration

• To ensure all EPOS (Card machine) issues are recorded and reported to the Manager.
• To ensure all food labels and allergens information are up to date.
• To ensure the correct procedures are carried out regarding signing staff on and off shift, lateness.
• To ensure that any issues in staff attendance, equipment, wastage, breakage, etc. are recorded and reported on time.

Accountability

• To attend daily briefing with manager/senior supervisor as requested.
• To attend stocktaking duties as requested.
• To always provide the highest level of service possible to all patrons, management & guests and deal with and attempt to resolve any problems or complaints in a polite and professional manner.
• To ensure regular, positive, and co-operative communication with managers, and staff.
• To take appropriate action in relation to incidents of a racial, sexual, or disciplinary nature.
• To carry out any reasonable duties as required by the Management to achieve the objectives and targets of the Restaurant/Cafe operation.

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance

Benefits

• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Family friendly support
• A holiday purchase scheme
• Regular social events and communication with our leaders
• Volunteering days
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident