Staff Accommodation Administrator | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; George Green; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in George Green seeks a dedicated Accommodation Administrator to enhance the staff experience. This full-time role includes managing housing applications and providing exceptional customer service to NHS staff, ensuring access to safe and affordable accommodations. Applicants should possess strong administrative skills and a commitment to supporting new recruits both domestically and internationally.

Qualifications

• Proven experience in administrative roles, preferably in a customer-focused setting.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Process accommodation applications and manage waiting lists.
• Act as first point of contact for staff accommodation queries.
• Liaise with internal and external stakeholders to ensure smooth operations.
• Maintain accurate records and reconcile financial documentation.
• Monitor housing maintenance requests and track inventory.

Skills

Customer service

Administrative skills

Liaison abilities

Finance management

Data protection compliance

Job description

Overview

This role is being advertised on an internal-only basis and is open to current substantive, fixed-term and bank staff of FHFT. The opportunity forms part of our commitment to supporting staff development, career progression, and internal mobility.

Are you passionate about delivering excellent customer service and making a real difference to staff experience? We are looking for a proactive and compassionate Accommodation Administrator to join our People Services team.

You will play a vital role in managing staff accommodation across our Trust, supporting over 700 units and helping ensure colleagues – particularly newly recruited staff from both within the UK and from overseas – have access to safe, affordable and welcoming homes. This is an exciting opportunity to combine strong administrative skills with people-focused service, directly contributing to staff recruitment, retention and wellbeing.

The Staff Accommodation Administrator plays a key role in delivering a high-quality, customer-focused service that supports NHS staff recruitment and retention. Responsible for the day-to-day administration of staff housing, the postholder will manage applications, verify eligibility, prepare tenancy agreements, maintain waiting lists, and carry out property inspections. Acting as the first point of contact for accommodation queries, they will provide a responsive, professional and empathetic service, with particular focus on international and newly recruited staff.

Responsibilities

• Accommodation administration – process applications, verify eligibility, draft tenancy agreements, manage waiting lists, and carry out pre- and post-tenancy inspections.
• Customer service – act as the first point of contact for staff, providing a professional, timely and empathetic response to accommodation queries.
• Liaison – work closely with internal teams (e.g. recruitment, estates, international recruitment) and external housing providers to ensure smooth processes.
• Finance and systems – raise purchase orders, process invoices, reconcile rent records, and maintain accurate electronic and paper records.
• Operational support – monitor and raise maintenance requests, track stock (e.g. bedding, starter packs), support international staff arrivals, and maintain a register of local housing options.
• Service improvement – contribute to audits, reviews and projects to enhance the staff accommodation offer.
• Compliance – uphold data protection, confidentiality and Trust policies at all times.
• Occasional travel across Trust sites is required (car driver desirable).
• Flexibility to cover urgent housing needs may occasionally be required.
• This role is full time and is office based at the Wexham Hospital site.

This advert closes on Thursday 25 Sep 2025.