Sr. Project Manager/ Program Manager (Microsoft Dynamics CRM)

Technopride Ltd; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in London is seeking a Senior Project Manager / Program Manager to lead the delivery of Microsoft Dynamics CRM initiatives. The ideal candidate will bring 8-10 years of experience managing such programs, ensuring alignment with business objectives. Responsibilities include leading project delivery, developing strategic roadmaps, and collaborating with stakeholders. Strong leadership and communication skills are essential for success in this role.

Qualifications

• 8–10 years of experience managing Microsoft Dynamics CRM programs or projects.
• Strong understanding of customer lifecycle management.
• Proven track record of managing large-scale technology programs.

Responsibilities

• Lead the end-to-end delivery of Microsoft Dynamics CRM programs.
• Develop and execute a strategic CRM roadmap aligned with business goals.
• Collaborate with stakeholders and vendors to ensure project alignment.

Skills

CRM strategy

Data-driven marketing

Stakeholder engagement

Leadership

Project management

Education

Certifications such as PMP, PRINCE2, or Agile/Scrum

Job description

Overview

We are seeking a Senior Project Manager / Program Manager to lead the strategic planning, execution, and delivery of Microsoft Dynamics CRM initiatives for one of our esteemed client. The ideal candidate will ensure that CRM solutions are delivered on time, within budget, and aligned with business objectives to drive customer engagement and operational efficiency.

Key Responsibilities

• Lead the end-to-end delivery of Microsoft Dynamics CRM programs—from requirements gathering through go-live and post-implementation support.

• Develop and execute a strategic CRM roadmap that aligns with overall business goals.

• Collaborate with business stakeholders, technical teams, and third-party vendors to ensure alignment on objectives, timelines, and deliverables.

• Create detailed project plans including scope, schedule, resource allocation, budget, and risk management strategies.

• Manage onshore and offshore teams, fostering accountability and ensuring timely milestone achievement.

• Oversee solution design, data migration, integration, and customization within Dynamics CRM.

• Monitor project quality, progress, and risks through structured governance and reporting.

• Provide regular status updates, executive dashboards, and post-project evaluations.

• Identify and implement process improvements to enhance CRM delivery and adoption.

Required Experience & Skills

• 8–10 years of experience managing Microsoft Dynamics CRM programs or projects.

• Strong understanding of CRM strategy, customer lifecycle management, and data-driven marketing.

• Proven track record of managing large-scale, cross-functional technology programs.

• Excellent communication, stakeholder engagement, and leadership skills.

• Certifications such as PMP, PRINCE2, or Agile/Scrum are preferred.