Sports Centre Sales Manager

Flow Sports Personnel Ltd; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Sunderland is seeking a Membership Manager to drive membership growth at their Premier Ski and Sports Complex. The role involves leading a busy team, setting KPIs, and ensuring exceptional customer service. The ideal candidate will have a background in membership or sales management and strong communication skills.

Qualifications

• Experience in membership management or sales.
• Ability to liaise effectively with customers and staff.
• Track record in achieving KPIs and targets.

Responsibilities

• Support Membership Advisors to maximize membership growth.
• Monitor team performance and provide support.
• Ensure compliance and update administration systems.

Skills

Excellent communication skills

Team leadership

Customer service

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager at their Premier Ski and Sports Complex, based in Sunderland. Leading a busy team you will take an active lead in the growth of membership at their site.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone’s a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers / staff. You will be able to demonstrate at interview your...