Sports Betting Customer Service Leader

Entain; Epsom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in Epsom is seeking a Retail Customer Service Manager to deliver outstanding service, process transactions, and manage customer interactions. The ideal candidate should be passionate about customer service and possess strong communication skills. This full-time role requires a proactive approach and the ability to handle challenging situations. Competitive salary and benefits are included.

Benefits

Pension Scheme

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in betting shops.
• Passion for delivering great customer service.
• Ability to communicate effectively and build strong relationships.
• Self-motivated and proactive.
• Ability to deal with challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns with empathy.
• Maintain high shop standards.
• Open or close the shop as needed.

Skills

Customer Service

Communication

Problem-solving

Cash Handling

Teamwork

Job description

A leading betting company in Epsom is seeking a Retail Customer Service Manager to deliver outstanding service, process transactions, and manage customer interactions. The ideal candidate should be passionate about customer service and possess strong communication skills. This full-time role requires a proactive approach and the ability to handle challenging situations. Competitive salary and benefits are included.