Specialist Support Worker

Moxie People; Cardiff; On-site; GBP 31,000; Full time

Job summary

A local charity organization in Cardiff is seeking a motivated Outreach Specialist Support Worker to provide compassionate support to individuals experiencing homelessness. This role involves delivering outreach services, enabling access to housing, and supporting people in crisis. Candidates should possess strong communication skills, knowledge of homelessness issues, and be willing to work flexibly. The position offers a £30,492 annual salary, 25 days annual leave, and contributes to a pension scheme.

Benefits

25 days annual leave plus bank holidays

Contributory pension scheme

Season ticket loan

Childcare voucher scheme

Employee Assistance Programme

Qualifications

• Strong commitment to supporting vulnerable people.
• Willingness to work days and a few evenings per week.
• DBS on update service and access to your own vehicle.

Responsibilities

• Deliver assertive, street-based outreach across Cardiff.
• Provide compassionate support to individuals in crisis.
• Enable rapid access to housing and specialist support services.

Skills

Good verbal and written communication skills

Integrity and accountability

Person-centred approach

Knowledge of housing and homelessness issues

Flexibility and resilience

Job description

Outreach Specialist Support Worker

Cardiff

40 hours per week

£30,492.57 per annum / £14.66 per hour

10 month temporary contract

Support people experiencing homelessness to move forward

This charity delivers outreach services to people experiencing homelessness across Cardiff, including street-based outreach, accommodation support and community-based floating support.

We are seeking a motivated and compassionate Outreach Specialist Support Worker to join the First Response Assertive Outreach Service, providing flexible and responsive support to individuals who are rough sleeping or at immediate risk of homelessness.

You will work as part of a specialist outreach team to:

• Deliver assertive, street-based and on-foot outreach across Cardiff
• Provide consistent, compassionate support to individuals in crisis
• Respond quickly to newly homeless people
• Enable rapid access to housing and specialist support services
• Support people to build hope, motivation and a pathway away from homelessness
• This is a hands‑on role within a 7‑day outreach service, requiring flexibility and resilience.

About you

You will bring:

• A strong commitment to supporting vulnerable people
• Good verbal and written communication skills
• Integrity, accountability and a person‑centred approach
• The ability to work flexibly and as part of a team
• Excellent knowledge of housing, homelessness and related complex social issues
• You will be happy to work from an office, while also being out and about on the streets of Cardiff
• Willing to work days and spending a few hours out a couple of evenings per week
• A DBS on the update service and access to your own vehicle

What's on offer

• 25 days annual leave plus bank holidays (pro rata)
• Contributory pension scheme
• Season ticket loan
• Childcare voucher scheme
• Employee Assistance Programme
• Salary of £30,492 (hourly rate of £14.66 per hour)

To apply, please contact Keeran @ Moxie People - We look forward to hearing from you.